Privacy Policy

Elyra Sleep Privacy Policy

Last updated: August 20, 2025

Elyra Sleep operates this webshop and related website, including all associated information, content, features, tools, products, and services (collectively, the “Services”), with the aim of providing customers with a refined shopping experience. This Privacy Policy describes how we collect, use, and share personal information when visitors access, use, purchase from, or otherwise interact with our Services.

In case of any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you (the customer) acknowledge that you have read and understood this Privacy Policy and agree to how we collect, use, and share your information as described herein.

1. Personal Information We Collect and Process

“Personal Information” means information that identifies, relates to, describes, or could reasonably be linked with an individual. This excludes de-identified or aggregated data.

Depending on your interaction with the Services and applicable laws, we may collect and process the following categories of information:

  • Contact details: name, address, billing and shipping address, phone number, email

  • Financial details: credit card and banking information, transaction details, payment confirmations

  • Account details: username, password, security questions, preferences, settings

  • Transaction details: products viewed, added to cart, wish lists, purchases, returns, cancellations, transaction history

  • Communications: information contained in support requests or other communications with us

  • Device details: device, browser, network connection, IP address, unique identifiers

  • Usage patterns: how and when you interact with our Services

2. Sources of Collected Information

We collect personal information in the following ways:

  • Directly from you: when creating an account, purchasing, or communicating with us

  • Automatically: when using our Services (e.g., via cookies and similar technologies)

  • From service providers: such as hosting, payment processing, analytics, shipping, and support services

  • From partners or third parties: such as marketing partners or social media

3. How We Use Your Personal Information

Depending on your use of the Services, we may use your information for:

  • Delivering, personalizing, and improving the Services, including payment, order processing, account management, shipping, returns, product recommendations, and reviews

  • Marketing and promotions: via email, SMS, mail, or online advertising based on your activity

  • Security and fraud prevention: authentication, secure payments, detection of suspicious activities

  • Customer communications: support, responses, and maintaining the customer relationship

  • Legal purposes: compliance with laws, regulatory requests, disputes, enforcement of terms and policies

4. Sharing Personal Information With Third Parties

We may share your personal information with third parties for legitimate purposes, including:

  • Service providers such as Shopify, payment processors, logistics, storage, analytics, customer support, and shipping companies

  • Marketing partners for personalized advertising (subject to their privacy policies)

  • With your consent or at your request, such as for shipping, social media integrations, or third-party logins

  • Corporate transactions such as mergers, acquisitions, or transfers required by law

5. Shopify Relationship

Our Services are hosted by Shopify. Shopify collects and processes information to provide and improve the Services. Your data may be shared with Shopify or third parties outside your country for these purposes. Shopify is responsible for processing such data and handling related privacy rights requests.

6. Links to Other Websites

Our Services may include links to third-party websites we do not operate. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy or security practices.

7. Children’s Data

Our Services are not intended for use by children. We do not knowingly collect personal information from minors (under the age of majority in your jurisdiction). Parents or guardians may contact us to request deletion if such data has been collected inadvertently.

8. Security and Retention

We use appropriate technical and organizational measures to protect your data, but no system is completely secure. Do not share sensitive information via unsecured channels.
We retain personal data as long as necessary to fulfill the purposes outlined here, including legal, contractual, and compliance obligations.

9. Your Rights and Choices

Depending on your residence, you may have rights including:

  • Access/Right to Know what personal information we hold about you

  • Deletion/Correction of your personal information

  • Data Portability: request transfer of your data to another provider

  • Opt-out of sale or sharing for targeted advertising (e.g., through Global Privacy Control signals)

  • Marketing choices: unsubscribe from emails or messages

  • EU/UK rights: right to object, restrict, or withdraw consent to processing

10. Complaints & International Data Transfers

If you have complaints, you can contact us (details below). For international data transfers, we rely on recognized legal mechanisms such as adequacy decisions or standard contractual clauses.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with a new “Last Updated” date.

12. Contact Information

If you have questions, complaints, or requests regarding this Privacy Policy, please contact us at:

Elyra Sleep
Email: support@elyrasleep.com
(Include your business address here if required by law)